Troubleshooting Resource for Home Cooling Issues

Outdoor Unit

Is your outdoor AC unit turning on?

Your AC unit has two components, an outside unit (compressor) and your indoor air ducts. The outdoor unit takes outside air and cools it down. This cooled air is then moved through your house through the air duct system.
OU Power - Yes / No*
- Yes, it is
- No, it isn’t turning on!
There can be many reasons for this, let's dig deeper.

Check your circuit breaker

Locate your main circuit breaker panel. This panel will be labelled with letters and numbers. Find the switch responsible for your Air Conditioner and check that it is switched on. It may have tripped or be switched off requiring you to turn it back on.

Did that work?
CB worked - Yes / No*
- The switch is now on, but there is still no power!
- The switch is now on and the unit has power.
Contact us, we would be happy to walk you through what causes an outdoor AC unit to stop turning on.

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Is your house cooling now?
CB worked - Yes - AC working? yes/no*
- Yes, it's working now!
- No, it's still not working.
Now that we know the unit has power, the issue may lie a bit deeper. Continue using the troubleshooter to learn more or Contact Us and one of our seasoned A/C technicians will be happy to help!
CB Yes - AC worked No - Contact-Continue?*
- Contact our team today
- Continue using the troubleshooting tool
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Outdoor Unit Noise

Is the outdoor unit making a loud noise?

This may sound like clicking, banging, screeching or anything out of the norm.

These sounds may be indicative of a much larger issue.
OU Noise - Yes / No*
- Yes, it is making a lot of noise!
- No, my unit sounds normal.
Loud noises coming from you’re A/C unit can be a quick fix or a big issue. Contact Us and our A/C professionals will troubleshoot the issue and get your home comfortable again in no time!

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That is good news!

Let’s continue with the troubleshooting steps, or you can Contact Us and one of our A/C professionals will be happy to resolve your issue.
OU Noise No - Contact-Continue?*
- Contact our team today
- Continue using the troubleshooting tool
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Is anything blocking your outdoor A/C unit?

Something blocking or near your outdoor A/C unit can cause issues.
Ensure there is nothing around, on or beneath your unit. This includes leaves, dirt, snow etc.
Blocking OU - Yes / No*
- Yes, there is.
- No, there's nothing blocking the outdoor unit
Turn your HVAC to OFF. Clear anything around or on the unit.

Now that the unit is cleared, is it working?
Blocking OU Yes - worked*
- Yes, it is!
- No, it still is not working.
Let’s continue with the troubleshooting steps, or you can Contact Us and one of our A/C professionals will be happy to resolve your issue.
Blocking OU YES - Worked No - Contact/Continue?*
- Contact our team today
- Continue using the troubleshooting tool
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Furnace Filter

Have you changed your furnace filter in the past 3 months?

Did you know your furnace and A/C use the same filter? Replacing your furnace filter is important during all months that your HVAC is running. Changing your filter every 3 months is imperative to the health of your system, home and family.

Need help identifying the correct filter for your needs? Contact us today.
Filter changed - Yes / No*
- Yes, I recently have changed my furnace filter.
- No, I have not.
Let’s continue with the troubleshooting steps, or you can Contact Us and one of our A/C professionals will be happy to resolve your issue.
Filter changed YES - Contact / Continue*
- Contact our team today
- Continue using the troubleshooting tool
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Change out your furnace filter.

On your furnace locate the filter cabinet and remove the old filter. Ensure you are using the correct size filter. Place the filter into the furnace using the direction arrows on the filter.

Need help identifying the correct filter for your needs? Contact us today.
Did replacing the filter solve the issue?
Filter change worked - Yes / No*
- Yes, it did!
- No, it still is not working.
Let’s continue with the troubleshooting steps, or you can Contact Us and one of our A/C professionals will be happy to resolve your issue.

Continue using this troubleshooter or Contact Us.
Filter change worked - No - Contact / Continue*
- Contact our team today
- Continue using the troubleshooting tool
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Let's dig a bit deeper.

Does your blower/fan have power?

If you live in a home with a forced-air system, you will have a fan or blower connected to your furnace. Do you hear this fan running?
Blower Fan ON - Yes / No*
- Yes, it is on but still no cold air.
- No, it does not.
Contact us, we would be happy to continue troubleshooting with you over the phone or have one of our A/C technicians visit you to find a solution.

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Let’s continue with the troubleshooting steps, or you can Contact Us and one of our A/C technicians will be happy to resolve your issue.
Blower Fan ON - No - Contact / Continue*
- Contact our team today
- Continue using the troubleshooting tool
Contact Us

Check the circuit breaker & power source to the unit.

Is the breaker off? If so, turn it on and wait a few moments.

Did the AC unit boot up?
CB ON - worked - Yes / No*
- Yes, it worked!
- No, turning it on did not work.
Contact us, we would be happy to continue troubleshooting with you over the phone or have one of our A/C technicians visit you to find a solution.

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We are happy to be of service!

If you need any HVAC help in the future, please use this tool again or Contact Us.

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Cooling Issues